Iswahyudi. “Perilaku Birokrat Garis Depan ( Street Level Bureucrats) Dalam Pelayanan Publik”. Journal Governance and Politics (JGP) 2, no. 1 (April 16, 2022): 1-9. Accessed July 7, 2025. https://www.e-journal.iyb.ac.id/index.php/jgp/article/view/222.